Terms & conditions

Last updated: November 10, 2026

1. Introduction

These Terms of Service ("Terms") form a legally binding agreement between you ("Customer", "you", or "your") and Markt OS ("Markt OS", "we", "us", or "our"). By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Service.

2. The Service

Markt OS is a marketing delivery platform that helps agencies and professionals plan, schedule, publish, and analyse social media content across connected channels, together with AI-assisted drafting and reporting. We provide a self-service software-as-a-service ("SaaS") accessible through our website and application.

3. Account registration and security

• You must provide accurate, complete, and current information when creating an account and keep it updated.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You must notify us immediately of any unauthorised use of your account or any other breach of security.
• You must be at least 18 years of age (or the age of majority in your jurisdiction) to create an account.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
• Interfere with, disrupt, or attempt to gain unauthorised access to the Service, its systems, or other users' data;
• Upload, publish, or distribute content that is unlawful, defamatory, infringing, fraudulent, or that you do not have the right to use;
• Reverse engineer, decompile, or attempt to extract the source code of the Service;
• Resell or sublicense access to the Service without our prior written consent;
• Use automated systems (bots, scrapers) in a manner that imposes an unreasonable load on our infrastructure.

5. Your content

You retain ownership of the content and materials you submit to the Service ("Your Content"). By submitting Your Content, you grant us a limited, non-exclusive, royalty-free licence to store, process, and transmit it solely for the purpose of providing the Service to you and improving the Service. You represent and warrant that you own or have all necessary rights to Your Content and that it does not infringe the rights of any third party.

6. Third-party platforms

The Service integrates with third-party platforms (such as Meta, LinkedIn, TikTok, YouTube and X). Your use of those platforms is governed by their own terms of service. We are not responsible for the availability, policies, or actions of third-party platforms, and we do not guarantee that any integration will remain available.

7. Fees, billing and refunds

• Applicable fees are set out on our pricing page and may vary by plan and region.
• Fees are payable in advance and are non-refundable except as required by law or expressly stated in these Terms.
• We may change fees upon reasonable notice; continued use after a price change constitutes acceptance of the new fees.
• Failure to pay may result in suspension or termination of your account and loss of access to Your Content.

8. Subscription term and cancellation

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time from your account settings; cancellation takes effect at the end of the current billing period. We may suspend or terminate your access with or without notice if you breach these Terms or if we reasonably suspect fraudulent or unlawful activity.

9. Intellectual property

The Service, including its software, design, trademarks, logos and content (excluding Your Content), is owned by us or our licensors and is protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks or branding except as expressly permitted.

10. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

11. Limitation of liability

To the maximum extent permitted by law, in no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our aggregate liability for all claims shall not exceed the amounts paid by you to us in the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow such limitations, in which case our liability is limited to the greatest extent permitted by law.

12. Indemnification

You agree to indemnify and hold harmless Markt OS and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Service, your breach of these Terms, or your violation of any law or the rights of a third party.

13. Governing law and dispute resolution

These Terms are governed by the laws of the jurisdiction in which Markt OS is incorporated, without regard to conflict of law principles. You agree to attempt to resolve any dispute informally by contacting us first, and to submit to the exclusive jurisdiction of the competent courts applicable to your region where required by mandatory consumer law.

14. Changes to these Terms

We may update these Terms from time to time. We will provide notice of material changes through the Service or by email. Your continued use after the effective date of the updated Terms constitutes acceptance of the changes.

15. Contact

Questions about these Terms may be directed to support@markt.app.