Frequently asked questions
Getting started
How long does setup take?
Most agencies create their organization, add a first client and connect one channel in under 10 minutes. The guided onboarding walks you through each step, and you can skip anything optional.
Can I import existing clients in bulk?
You can add clients one at a time today. Bulk import via CSV is on the roadmap for the next release cycle.
Content
Does AI replace my writers?
No. Markt uses AI as an assistant: it drafts platform-specific variants and strategy snapshots grounded in your client context. A human always approves before anything publishes.
Can I schedule the same post to multiple channels at once?
Yes. Select target platforms when creating content, pick a date and time, choose your connected channels, and Markt queues one job per channel with independent status tracking.
Publishing
What happens if a post fails to publish?
The post is marked failed with a clear reason instead of pretending it published. You can retry manually or reschedule. Publishing jobs use retries and idempotency keys so a retry never creates duplicates.
Which platforms are supported?
LinkedIn, Meta (Facebook/Instagram), TikTok, YouTube and X are supported through their official APIs using your own developer credentials.
Media
Are uploaded files scanned for viruses?
Yes. Every upload is quarantined first, inspected by signature and heuristics, then promoted to private storage only if clean. The database stores a link to the internal file location.
Can I share a file with someone outside my team?
Yes. Share links support expiry times, optional passwords and download limits, and can be revoked instantly.
Security
Is two-factor authentication required?
No, it is optional. You can enable it any time from Settings, Security using any TOTP authenticator app like Google Authenticator or Authy.
Can team members see every client?
Only if you grant it. Members are assigned to specific client workspaces; server-side checks enforce this on every request, not just by hiding links.
Billing
Is there a free plan?
A free trial tier lets you run one test client through the complete workflow so you can evaluate everything end to end.
Data
Can I delete a client and all their data?
Yes. Deleting a client permanently removes their campaigns, posts, media files, reports, approvals and channel connections in one action, with confirmation required.
Still stuck? Contact us and we will help.